Novotel Melbourne South Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,315 reviews

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Novotel Melbourne South Wharf - Image 1
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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Description

Hotel extras

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Neighbouring DFO outlets with 180+ retailer stores

Our accommodation(s)

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Hotel location

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

GPS:-37.825365, 144.950306

Telephone
Fax +61 3 9058 0488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,315 reviews

TripAdvisor Rating  4.5/5  483 reviews

Certificate of excellence 2024

Very polite and helpful staff

Customer review rating 5.0/5

Amanda Business - Confirmed reviews ALL

Staff were all helpful and polite. George the concierge was very, very lovely and made me feel like royalty or family - please take care of him, he's wonderful.

Dear Amanda, We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that our team, especially George, made such a positive impact on your stay, ensuring you felt valued and well cared for. His dedication to guest satisfaction is indeed a great asset to us. We regret to hear that your breakfast experience did not meet the exceptional standards we strive for. Please be assured that we are attentive to your feedback and are looking into ways to enhance the clarity and efficiency of our breakfast service. Furthermore, we are thrilled to learn that our cleanliness and commitment to sustainability have met with your approval, reflecting the core values we hold dear at Novotel Melbourne South Wharf. Our goal is to provide a clean and eco-friendly environment for all our guests. We hope to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Great stay!

Customer review rating 5.0/5

Cherrie Families - Confirmed reviews ALL

The staff were so friendly and helpful!

Dear Herri, Thank you for such a great review. It is gratifying to hear that our loyalty programme has met your esteemed expectations and that you hold the high status of Gold member within our Accor Live Limitless community. We are also heartened by your willingness to recommend us to others. We do apologize for any inconvenience you may have experienced with the internet speed. Our team is continuously working to improve our services and ensure that all aspects of our guests' stay are nothing short of excellent. Your commendations regarding the cleanliness of our hotel and our initiatives toward sustainable development are sincerely appreciated. We take great pride in maintaining high standards of cleanliness and environmental stewardship. Rest assured, your kind words about our helpful and friendly staff have been shared with the team. Their dedication to hospitality helps us stand out, and your recognition of their efforts is most encouraging. We look forward to a return visit from you in the future. Best wishes, Novotel Melbourne South Wharf Team

Not bad

Customer review rating 4.0/5

Simone Couples - Confirmed reviews ALL

We stayed for two nights, the location was great close to the activities we had planned and lots of fairly good places to eat close by. The staff are ok, it’s hit and miss on the friendliness factor, which is disapointing.

Dear Simone, We would like to thank you for this review about your recent experience in our hotel. We're delighted to hear that you found our booking process user-friendly and that the cleanliness of our accommodations met your expectations, reflecting our commitment to providing a pristine environment for our guests. We regret to hear that some interactions with our staff did not meet the warm standards we strive for. Your safety and privacy are of the utmost importance, and we appreciate your suggestion to maintain discretion when discussing personal details. We have taken note of your comments regarding the need for additional furniture in the room, which will be considered in our continuous improvement efforts. Additionally, we are truly sorry if the service at check-out did not leave you with the positive impression we aim to uphold. Finally, we are heartened by your recognition of our sustainable development initiatives. At Novotel Melbourne South Wharf, we are dedicated to eco-friendly practices and are glad to know our efforts are well-received. We hope to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Well located for Plenary concert

Customer review rating 3.5/5

Josephine B. Couples - Confirmed reviews ALL

Generally positive but several things were a definite turn-off. Both room cards failed to work on the morning of checkout - 10.10am Restaurant/bar phone not working to enable us to cancel booking. Poor quality tea and coffee. Nescafe instant - really? We paid nearly $300 for this room. Only 2 regular teabags. Noisy fan on bathroom that couldn't be turned off. Comfortable bed, quiet room. Long queues at checkout - about 15 people. Received email about express checkout at 4pm that afternoon. Lift failed and people were stuck inside.

Dear Josephine, We would like to thank you for this review about your recent experience in our hotel. We are delighted to hear that you found our location convenient for your visit to the Plenary concert, and that you enjoyed a comfortable bed and a quiet room for a restful night's sleep. We regret to hear about the issues encountered with the room cards and the inconvenience this caused. Our team is available to assist with such matters and ensure a smooth resolution. The unexpected lift outage you mentioned is certainly not reflective of our standard of service and we apologize for any distress this may have caused. We understand the importance of a timely and efficient check-out process and apologize that you experienced delays; we continuously aim to improve our procedures for a seamless guest experience. Furthermore, your comments regarding the room amenities, particularly the quality of tea and coffee, have been noted. We strive to provide a range of options to suit our guests' preferences and we regret any disappointment in this area. Please rest assured that we value all feedback as it aids us in enhancing our services. Your satisfaction is paramount, and we are committed to ensuring that all guests enjoy a pleasant and memorable stay. We hope to welcome you back. Best wishes, Novotel Melbourne South Wharf Team

Wonderful stay.

Customer review rating 5.0/5

Claire Couples - Confirmed reviews ALL

Had a wonderful stay, it's situated in such a great spot everything you need is nearby. The whole hotel was beautiful clean and fresh. We had a great view from our room over looking the city. So peaceful and quiet, the bed was so comfy and the room was just what we needed. Really rate our stay.

Dear Claire, Thank you for such a positive review. It is wonderful to hear that the booking process met your expectations and you found our pricing to be great. We believe that a smooth and easy reservation experience sets the tone for a delightful stay. Our team takes pride in delivering friendly service, and it warms us to know that a member of our staff had such a positive impact on your visit. We strive to create a welcoming atmosphere, and it seems we succeeded during your stay. Your appreciation for the cleanliness of our rooms is particularly gratifying. We prioritize maintaining a pristine environment for our guests, and we're glad that you were extremely satisfied with the level of cleanliness. Novotel Melbourne South Wharf is committed to sustainable practices, and we're delighted that our efforts have resonated with you. It is through thoughtful feedback like yours that we can continue to improve and serve our guests better. It would be our pleasure to have you return on another occasion. Very best wishes, Novotel Melbourne South Wharf Team

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Other web-users rate our hotel

  • 2,164 reviews 9.2/10 Location
  • 2,884 reviews 8.3/10 Room
  • 2,563 reviews 8.6/10 Service
  • 32 reviews 7.6/10 WiFi
  • 1,134 reviews 8.6/10 Cleanliness
  • 630 reviews 6.4/10 Breakfast
  • 472 reviews 5.6/10 Value
  • 444 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.